Consumer Concerns

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Your Professional ACTA Travel Advisor has provided you with everything needed to plan an excellent vacation. However, despite best efforts, unexpected issues may arise during your travels. While your ACTA Member Travel Advisor has assisted you, you may feel that further resolution is required and wish to file a formal complaint.

To streamline the process, all complaints must now be submitted through our online form.

Please note that complaints must meet the following requirements:

  • The complaint must be a travel-related dispute against an ACTA Travel Agency Member. We do not investigate complaints against non-members.
  • The complaint must be less than 6 months old.

When submitting your complaint, please ensure you include:

  • Passenger Name(s)
  • Passenger Contact Information (telephone, email, home address)
  • Booking, Departure, and Return Dates
  • Place where travel originated and principal destination
  • Travel Agency Name and Address
  • Travel Agent’s Name(s)
  • Details of your complaint
  • Copies of pertinent supporting documents (e.g., airline tickets, credit card receipts, etc.). Do not send originals—retain them for legal or regulatory purposes.

For any further questions, please contact [email protected].

Please note that ACTA provides informal mediation for travel-related disputes against our members only. We are not a government or regulatory organization; we cannot impose penalties or fines on a member agency or force a member to refund money or to deliver compensation of any kind. However, ACTA will do their best to help to resolve disputes in ways that are satisfactory to all parties.